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Privacy Policy



  1. Introduction

1.1 We are Hope not Hate Charitable Trust. We are controller for personal data processed by this website. We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal data. Our main contact details are

HOPE not hate
PO Box 61383
N19 9ER

Email: charity@hopenothate.org.uk

We are registered at Companies House under registration number 02738367, and our registered office is at Suite 1, 3rd Floor, 11-12 St. James’s Square, London SW1Y 4LB.

1.2 This privacy notice was last updated on 30.12.2019

Collecting personal data

2.1 We may collect, store and use the following kinds of personal data:

(a)   information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)   information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(c) information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address);

(d)   information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts and any peer to peer fundraising pages);

(e)   information relating to any donations you make including your name, address, telephone number, email address, which appeal you are supporting and in the case of direct debits the frequency and date of when direct debits will be taken);

(f)    any other personal data that you choose to send to us.

Using personal data

3.1 Personal data submitted to us through our website will be used for the purposes specified in this notice or on the relevant pages of the website.

3.2 On the basis of our legitimate interest to run our work, we may use your personal data to:

(a) administer our website and business;

(b) enable your use of the services available on our website;

(c) send you non-marketing communications;

 (d) deal with enquiries and complaints made by or about you relating to our website;         

 (e) keep our website secure and prevent fraud;

(f) verify compliance with the terms and conditions governing the use of our website; and

(g) complete the processing of any donation you have made to us;           

(h) conduct aggregate analysis and develop business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of, our operations;

(i) send you communications relating to our work which we think may be of interest to you, by post.

3.3 Where it is necessary for the performance of a contract with you, or to take steps prior to entering into a contract, we may use your personal data to:

(a) send you goods purchased through our website;

(b) supply to you services purchased through our website;

(c) send statements, invoices and payment reminders to you, and collect payments from you.

3.4 Where we have your consent, we may use your personal data to:

(a) send you email notifications that you have specifically requested;

(b) send you our email newsletter;

(c) send you communications relating to our work by email or similar technology.


3.5 We will not, without your express consent, supply your personal data to any third party for the purpose of their or any other third party’s direct marketing.

3.6 All our website financial transactions are handled through our payment services providers, PayPal, Stripe and GoCardless. You can review PayPal’s privacy policy at https://www.paypal.com/ie/webapps/mpp/ua/privacy-full, Stripe’s at https://stripe.com/gb/privacy and GoCardless’s at https://gocardless.com/privacy/. We will share information with our payment services providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

  1. Disclosing personal information

4.1 We may disclose your personal data to any of our employees, insurers, professional advisers, agents, suppliers insofar as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal data:

(a)   to the extent that we are required to do so by law;

(b)   where necessary in connection with any ongoing or prospective legal proceedings;

(c)   where necessary in order to establish, exercise or defend our legal rights or those of third parties (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)   to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

  1. International data transfers

5.1  If we intend to transfer your personal data outside of the European Economic Area, it will be to the USA, and we will either be transferring the personal data to companies which are accredited under the Privacy Shield arrangements, or have standard data protection clauses have been put in place.


  1. Retaining personal data

6.1 Personal data that we process for any purpose or purposes will not be kept for longer than is necessary for that purpose or those purposes. We will retain documents (including electronic documents) containing personal data:

(a)   to the extent that we are required to do so by law;

(b)   if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)   in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  1. Security of personal data

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

  1. Your rights

8.1   You have the right to request from us access to and rectification or erasure of personal data or to restriction of processing concerning you or to object to our processing of the data as well as, in certain circumstances, the right to data portability.

8.2 If we are relying on your consent to process data, you may withdraw your consent at any time by notice to us.

8.3 You have the right to complain to the Information Commissioner's Office about the manner in which we process your personal data.

8.4 Where your provision of personal data to us is a contractual requirement, if you do not supply it to us, we will be unable to process any orders for products or services you wish to make. Where your provision of personal data to us is not a contractual requirement, if you do not supply it to us you may not be able to access some of the functionality of our website or other services.

  1. Data protection registration

9.1   We are registered with the UK Information Commissioner’s Office. Our data protection registration number is Z4730659.


  1. HOPE not hate Charitable Trust/HOPE not hate Ltd (HNH) - Data Sharing Agreement

10.1 Introduction

HOPE not hate Ltd (Ltd) and HOPE not hate Charitable Trust (Charitable) have a long term close relationship with one another. The two organisations work towards a common mission of combatting racism. In order for each to achieve their goals, the two organisations share data on volunteers, for example their names, addresses, phone numbers and email addresses. They also share data on supporters, both those who sign up to receive e- newsletters from HOPE not hate, and those who contribute financially to one or other organisation. In that instance, while remaining PCI compliant at all times, one organisation may where necessary share information on the giving history of an individual or organisation. 

10.2 Sign Ups and Group Emails

When we send out mass emails or when we ask people to sign up to join a campaign, we will state that the data will be retained on behalf of both companies. Each company has an up to date privacy policy, which also refers to the mutual data sharing agreement. 

10.3 Security

Our data is held on databases, accessible only to those granted permission, and via a password login. The databases and any downloads made from them are backed up to a secure server. Any member of the team working remotely is required to use dual factor authentication to access the server. In addition, all laptops are encrypted in case of theft. 

10.4 Data Retention Periods

The two organisations have a common retention period for data. This is seven years for financial data, and five years for general contact information not connected to a donation or payment. Data held for longer than that, which has not been actively used, is deleted annually. When we do this, we seek advice from our IT consultant to ensure that all deletion is secure. 

10.5 Individual data deletion requests

As our data is held on central databases, we are able to fulfil individual data deletion requests quickly and completely. 

10.6 Individual data access requests

As our data is held on central databases, we are able to fulfil individual data access requests quickly and completely. 

This Data Sharing Agreement is reviewed annually by the Chairs of the Boards of both companies, and by the Chief Executive. 

Last review: April 2019 

  1. Complaints

If you have a complaint about us, or the treatment of your data, you can contact the Charity Commission. The Charity Commission is the independent watchdog for charities.

You can make a complaint about a charity on their website at www.charity-commission.gov.uk.